General Support
If you have any questions or enquiries, please contact us via:
Email: support@onlydesirez.com.com
Payment Help
In the event you need help with any payment process related questions, feel free to contact our support or the support of the processor. Please note, we may use multiple payment processors, so it is advised to contact our support first.
You can email us at support@onlydesirez.com.
Our Payment Processors Support (CCBill)
Alternatively you can always contact our payment provider.
CCBill Email: Support@ccbill.com
CCBill Support Page -
https://support.ccbill.comCancellation Policy
Follow these simple steps to cancel your subscription:
1. Login to your account.
2. Go to “
My subscriptions” Page where you can see the creators you are subscribed to.
3. Go to the creators profile and press cancel subscription.
4. Continue through the confirmation message.
Complaints Policy
Please visit this link for any complaints
https://www.onlydesirez.com/complaintsFAQ GENERAL
What is Onlydesirez
Onlydesirez is an online creator content platform. As a creator you can upload exclusive content for your fans and charge them with a monthly subscription or with PPV (Pay Per View). Onlydesirez allows all kind of creators and does not discriminate against anyone. Loyal fans will show their appreciation not only through monthly subscriptions and PPV but also through tips.
I am not able to log into my Onlydesirez Account
- Please make sure you are using the correct login credentials. If you have forgotten your password, use the "password forgotten" link
here.
Why do I need to confirm my Email Address?
In case you forgot your password, we need to be able to send you an email with instructions to reset your password. We also need to be able to inform you of important changes. Lastly we will send you system notifications that you can change
here.
Report content or an account
- To report content or an account, please find the 3 dots on each post or on the top right of each user profile. Alternatively please use support@onlydesirez.com . Please include why this content, comment or profile should not be on Onlydesirez.
FAQ CREATOR
How do I become a creator?
Becoming a creator on Onlydesirez is easy. All you need to do is successfully register with your email address and follow the steps to verify your identity by uploading your ID / Passport or Driver's License in the verification process.
We will then review all information and make sure that the information provided fits the uploaded identification documents.
Is the registration free?
Yes, you are here to make money, not to pay us :)
Revenue and payouts
What will be my earnings?
You will receive 80% of the total, while Onlydesirez will receive the remaining 20% to compensate for customer service, payment processing, hosting, referral program, and other related services.
When does Onlydesirez pay me? What is the minimum amount?
The minimum payout amount is 50 USD. Once you have reached 50 USD you can request the amount to be paid out. Payouts usually take 1-3 business days to be in your bank account.
How can I withdraw my earnings?
We offer 3 forms of payouts. The most common is a bank transfer. We will pay out your earnings via bank transfer if you are located in the SEPA area. Whether you are in the SEPA area you can check
here.
If you wish to receive your funds to be transferred to your crypto wallet, please set the coin and address in your payout settings and make sure they are correct.
I have not received my payout yet - what can I do?
Please allow at least 5 business days to pass before emailing us. If your money still has not arrived, please email us support@onlydesirez.com.
Where can i can find statements for payouts?
Please login to your account and click on statements. You will see all your earnings, spendings, deposits, withdrawals and referrals
here.
Where can i can find my earnings / fans revenue?
Please login to your account and click on statements. You will see all your earnings
here.
Which subscription prices can I set?
You can set your subscription price, bundles and promo
here. We recommend a subscription price between 5 and 50 USD. With Onlydesirez you can also follow any other creator for free regardless of their subscription price. Onlydesirez creators can post "Free", "Premium" and "PPV" posts. Free posts are available to anyone that is logged into Onlydesirez. Premium posts are visible only to those who subscribed to your account. PPV - Pay Per View post can only be unlocked for the specific price you set.
Account - Personal Data
How can I change my username
To change your Onlydesirez username please click on "Edit Profile" or by clicking
here.
How can I change my data including my address?
Some data you can edit directly by clicking on "Edit Profile". If you want to change your address, passport or ID please get in contact with us support@onlydesirez.com.
How do I get verified?
We use the verification process containing your personal information, including your Passport / ID and Selfie and Passport / ID and your social media profiles to determine if you get verified or not. Your social media profile must be public at the time of verifying.
Account - Security
How do I change my email address?
Please contact us via our support or E-Mail: support@onlydesirez.com.
How do I change my password?
Please login to your account and head over to "Settings > Security" or by clicking
here.
How do I block countries from accessing my profile?
At the moment, just an admin can add a blocked country to your profile. support@onlydesirez.com
How do I block other users?
You can block users by visiting their profile clicking on the 3 dots on the top right clicking "Block User".
How to use Onlydesirez?
What content am I allowed to post?
Please make sure all your uploads are in accordance with the
Terms & Conditions.
How do I upload images & videos?
You can upload new content by clicking the plus symbol. There are 3 types of content:
1. Free Post - anyone that is logged can view the post
2. Premium Post - anyone that has subscribed to your account can view the post
3. PPV (Pay Per View) - anyone that purchased this specific post can view it
FAQ FANS
How can I register?
You can easily register with your Email or via Twitter and Google. When registering with your email you will need to verify your email address with the link that was sent to your email address.
Is the registration free?
Yes, signing up on Onlydesirez is completely free of charge. There are NO fees. As a free user you can follow other creators and see their public posts. In order to see their premium posts or PPV, you need to add a payment method.
Payments
Which payment methods are available?
At Onlydesirez you have different payment methods. These include Debit Card, Credit Card and SEPA direct debit (lastschrift) for our European fans via our payment provider CCBill.com. We also support Crypto payments using Coinpayments.com.
Account - Personal Data
How can I change my username
To change your Onlydesirez username please click on "Edit Profile" or by clicking
here.
Where can I find the Terms & Conditions and Privacy Policy?
Here you can find the
Terms & Conditions and
Privacy Policy.
How do I cancel a subscription?
You can find all your subscriptions under "
My Subscribers". Go to the user's page by clicking on it's Username. Simply click on the subscription and a popup will appear asking if you really want to cancel the subscription. If you have any questions you can always contact us here support@onlydesirez.com.
Alternatively you can also cancel your subscription with the email you received from our payment provider CCBill.com or by visiting
https://support.ccbill.com.
Account - Security
How do I change my email address?
Please contact us via our support or E-Mail: support@onlydesirez.com.
How do I change my password?
Please login to your account and head over to "Settings > Security" or by clicking
here.
How to use Onlydesirez?
How do I contact a creator?
You can message a creator by first subscribing to their content. Some creators also allow free followers to be able to message them. If there is a message button, simply click it.
Can I upload content?
No, only verified creators can upload content.
How to Lodge a Complaint
If you have a complaint, we encourage you to reach out to us as soon as possible so that we can resolve the issue promptly. You can lodge a complaint through any of the following channels:
Email: Send an email to support@onlydesirez.com
If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email support@onlydesirez.com. If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.
If you question was not listed here, feel free to contact us: support@onlydesirez.com